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Terms of Service

1. Conclusion of contract

A binding rental contract is concluded when the tenant confirms an inquiry by telephone, post or email with a written booking confirmation from the landlord.

2. Number of guests / use

The apartment is only to be occupied with the number of people that was booked.

The number of guests will be announced when booking.

Any additional overnight guests must be announced to the landlord 24 hours in advance.

Subletting / subletting or other commercial use is not permitted.

3. Arrival / departure

The apartment is available from 2 p.m. on the day of arrival, unless otherwise agreed in writing.

The keys are handed over by arrangement.

The departure must be made by 10:00 a.m., unless otherwise agreed.

4. Rental price

The rental price is the final price agreed in the booking confirmation. The rental price includes the rent and all utilities, bed linen, towels, final cleaning, weekly cleaning and linen change.

5. Payment

A deposit of approx. 50% of the rental amount must be transferred to the specified account no later than 7 days after receipt of the booking confirmation. Failure to pay the deposit is considered the tenant's withdrawal.
The rest of the rental price must be paid in cash on the day of arrival at the latest.

If there are less than 14 days between the day of the conclusion of the contract and the day of the start of the rental, the entire rental price must be transferred to the specified account immediately after the conclusion of the contract or - upon agreement - paid in cash on arrival before moving into the apartment. In this case, non-payment of the rental price up to the start of the rental period equals a cancellation, the right to use the apartment and 80% of the agreed rental price no longer apply

6. Withdrawal / rebooking / replacement tenant

The tenant can withdraw from the rental agreement at any time, make a rebooking or substitute tenant.
The declaration of withdrawal / rebooking / replacement tenant is effective from the day it is received in writing (by post, fax or email).
Cancellation and changes up to 28 days are free of charge. If canceled or modified later or in case of no-show, 80% of the total booking price will be charged.

The rest of the amount will be reimbursed for an advance rental payment already made.

In the event of no-show without prior notice, the landlord reserves the right (24 hours after the arrival date) to continue to rent the apartment. A right to refer to the object then no longer exists.

The host is held in good faith to rent an unused apartment if possible to avoid breakdowns.
Until the apartment is given elsewhere, the guest must pay the amount calculated in accordance with Section 6 for the duration of the contract.

It is recommended to take out travel cancellation insurance.

Furthermore, the landlord is entitled to withdraw from the contract for objectively justifiable reasons, in particular in the event of force majeure or other circumstances for which the landlord is not responsible, if the holiday apartment was booked with misleading or false information or if the holiday apartment is used for purposes other than for living purposes. The landlord has to inform the guest of the exercise of the right of withdrawal without culpable hesitation. If the landlord withdraws justifiably, no claims for damages arise.

All changes will be confirmed in writing to strengthen legal certainty.

7. Failure to provide

The landlord is obliged to reimburse the guest for a rent that has already been paid if the apartment is not provided due to force majeure or for reasons for which the landlord is responsible.

The guest expressly waives any further claims from the rental agreement.

8. Claim notification / liability regulations

The tenant is obliged to report any damage (e.g. broken glass, defect of a piece of furniture, etc.) that occurred during the rental period when the apartment was returned. He is liable for any damage caused to the apartment during its use in full. If keys are lost, the lock cylinders are replaced for security reasons. The tenant has to pay for the resulting costs. The lessor is not liable for the loss and / or destruction of the tenant's personal belongings. The landlord cannot be held liable for short-term failure of public supplies such as electricity, water, gas, a price reduction is excluded. The same applies to force majeure.

9. Complaints

If the tenant determines when moving into the apartment that this does not correspond to the description or if he detects defects, he is obliged to report them immediately (at the latest, however, after 3 days). After this period has expired, claims against the landlord can no longer be made. Defects are usually remedied immediately.

10. Animals

Pets are not allowed.

11. Smoking

Smoking in the apartment is strictly forbidden.
Smoking is possible in the courtyard and in front of the entrance area.

12. Violation

In the event of a violation, the landlord reserves the right to terminate the tenancy without repayment of amounts already paid.

13. Other / General

The house rules of the building are part of this contract. The landlord is entitled to rent the apartment if necessary, e.g. for repairs that have become necessary at short notice or to check the contractual use. The use of the paths to the holiday apartment, this includes both the outside area and the staircase, is at your own risk.

14. Severability clause

The ineffectiveness of individual provisions does not affect the effectiveness of the entire regulations of these terms and conditions.
The place of performance and jurisdiction for all disputes arising from this contract is Kiel.

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